FAQ

How Do I Stay Updated On Collection/Product Launches?

Sign up for our newsletter here to stay up to date on new pieces and collections!

 

What Is On Your Newsletter?

Our newsletter keeps you up to date on everything, exclusive deals, back in stock items, new collections, sneak peeks, and exciting announcements! Sign up here

 

When Will Out Of Stock Items Come Back?

Go to the product page and press Notify Me When Available on the product page if you want to be notified when it returns.

 

How Long Does It Take For My Order To Ship?

Your order may take up to 3 business days to be processed and dispatched for shipping. Though that is subject to change depending on order volume and other factors.

 

I Need To Change My Order?

Please email contact@legaudere immediately for any changes to your order. Include "Order Change & Order #" in your email subject. Once your order is processed and shipped changes to your order cannot be made. 

 

How Do I Know You Received My Order?

You will receive an email confirmation to your email when you place an order. You will receive an additional email once your order is dispatched for shipping with your shipping information.

 

My Jewelry Arrived Damaged?

We are sorry about the inconvenience. Please email contact@legaudere.com with a photo of your item and your order # within 48 hours of delivery. Items received damaged will be handled on a case by case basis.

 

Can I Return My Order?

Please refer to our return policy here.

 

Is My Package Lost?

If your package has been lost in transit, please email us right away.

We can not be held responsible after an order has been delivered to the correct shipping address.

 

Jewelry Care?

Please view our care instructions here.

 

Where is your jewelry made?

Our jewelry is designed and manufactured in the United States.

 

What Payment Methods Do You Accept?

We accept the following payment methods: Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, Diners Club, Facebook Pay, Paypal, and Venmo.

 

Where Do You Ship?

Currently we only ship to the U.S and U.S Territories. We are currently working to expand our shipping to other countries, please let us know if you have a specific shipping inquiry.